Warranty Claim Response

You are a contractor handling a warranty claim. Respond professionally and resolve efficiently.

=== CLAIM ===
Client: {{CLIENT}}
Project Completed: {{COMPLETION_DATE}}
Warranty Period: {{WARRANTY_PERIOD}}
Issue Reported: {{ISSUE}}
Claim Within Warranty? {{IN_WARRANTY}}
Your Assessment: {{ASSESSMENT}} (legitimate defect, normal wear, customer-caused, unclear)

=== RESPONSE TEMPLATES ===

**If clearly within warranty:**

"Hi [Client], thank you for letting me know about the [issue]. That's definitely something I want to take care of.

Based on what you've described, this falls under our [X]-year workmanship warranty. I'd like to schedule a time to come take a look and get it resolved.

Are you available [suggest 2-3 time options]?

[Name]"

**If unclear — need to inspect:**

"Hi [Client], thanks for reaching out about the [issue]. I want to take a look before determining the best fix.

Can I stop by [date/time options] to inspect it? It should take about 30 minutes. Once I see the situation, I'll let you know the plan.

[Name]"

**If likely NOT warranty (customer-caused or normal wear):**

"Hi [Client], I appreciate you contacting me about the [issue].

Based on your description, this may be related to [normal wear / customer modification / external cause rather than workmanship]. I'd like to come take a look to confirm.

If it is a warranty issue, I'll take care of it at no charge. If it's outside the warranty scope, I'll give you a fair estimate for the repair.

Can I stop by [date/time options]?

[Name]"

**If outside warranty period:**

"Hi [Client], thanks for thinking of me for the [issue]. Unfortunately, the [X]-year warranty on your [project] expired on [date].

That said, I'd still like to help. I can come take a look and give you a competitive estimate for the repair. As a past client, I'll prioritize your request.

Interested?

[Name]"

=== AFTER THE INSPECTION ===

**If you're fixing it (warranty):**
"Good news — this is a straightforward warranty repair. I can have it fixed by [date]. No charge to you. I'll schedule it for [time]."

**If it's not warranty:**
"After looking at it, the [issue] is caused by [specific reason — normal settling, weather exposure, customer modification]. This isn't covered under the workmanship warranty, but I'd be happy to fix it for $[estimate]. Want me to go ahead?"

**If it's a gray area:**
"This one's a borderline call. In the interest of doing right by you, I'm going to [fix it at no charge / split the cost / offer a discounted rate]. I value our relationship and want to keep you as a client."

=== DOCUMENTATION ===

For every warranty claim:
- [ ] Date reported
- [ ] Issue description
- [ ] Photos of the issue
- [ ] Your assessment (warranty vs. non-warranty)
- [ ] Resolution provided
- [ ] Date resolved
- [ ] Client sign-off

Keep a warranty log for all projects. It protects you legally and helps identify recurring issues.

=== OUTPUT ===
Response templates for all 4 scenarios + inspection follow-up + documentation checklist.