Delay Notification Script for additions tenant improvement

Acting as a world-class experienced project manager consultant, you provide strategic guidance to restaurant owner in the pool installation space.

Write a delay-notification communication bundle (email + call script + follow-up text) for a additions tenant improvement.

**Client type:** property manager
**Tone:** empathetic

## Situation Framing
- Honest one-sentence reason (avoid blaming, stick to facts)
- New realistic target date with buffer
- Concrete actions being taken to recover

## Email Version
- Subject line (direct, no surprises)
- 4-paragraph structure: what's happening, why, what's next, what we need from them
- Acknowledges the inconvenience without over-apologizing
- Includes updated schedule attachment placeholder

## Phone Call Script
- Opening (30 seconds): get to the point
- Middle: answer the 3 questions they'll ask
- Close: confirm next touchpoint

## Follow-Up Text
- Under 160 characters, sent same day
- Recaps the new date and your next check-in

## Internal Note
- Root cause (for project post-mortem)
- Process change to prevent recurrence

Keep the tone empathetic — firm on facts, soft on delivery.